Terms & conditions

Agreement

By browsing this site, submitting an enquiry, or purchasing or using our services, you agree to these terms. If you do not agree, please do not use the site or engage our services.

About us and the website

Technomad Virtual Services offers digital and virtual services—including web design, development, email setup, and related support—as described on our services page. Content on this site is for general information. It is not legal, financial, or professional advice unless we explicitly agree otherwise in writing.

We aim to keep the site accurate and available, but we do not guarantee that every page is error-free or uninterrupted. We may change or withdraw content or features without notice.

Services and scope

Work is provided on the basis of a clear scope agreed with you—usually after an enquiry and a written proposal or quote. Deliverables, timelines, fees, and any third-party costs (such as hosting or domain registration) will be set out there or in a separate contract. Work outside the agreed scope may require an additional quote or change request.

We may decline work that we cannot resource fairly, that conflicts with our values, or that we believe would be unlawful or harmful.

Your responsibilities

You agree to:

• Provide accurate information and timely feedback when we ask for it.
• Supply or license any content, branding, images, and accounts we need (for example hosting or domain access) unless we have agreed to source them for you.
• Ensure you have the right to use materials you give us, and that they do not infringe others’ rights.
• Meet payment milestones as agreed.

Delays caused by late content, approvals, or access may affect delivery dates; we will work with you in good faith to minimise disruption.

Fees and payment

Fees, currency, VAT or other taxes (where applicable), invoicing schedule, and payment methods are as stated in your proposal or invoice. Unless otherwise agreed, invoices are payable within the period stated on the invoice (for example 14 or 30 days from issue).

Late payment may incur statutory or contract interest and recovery costs where permitted by law. We may pause work if an invoice is materially overdue after notice.

Deposits or prepayments, if required, secure booking and may be non-refundable in whole or in part once work has started—this will be stated in your agreement.

Intellectual property

Until you have paid in full for agreed deliverables, we retain ownership of our original work product created for you. On full payment of the relevant fees, we grant you the rights agreed in writing—typically a licence or assignment to use the deliverables for your business as scoped.

Third-party materials (fonts, stock assets, plugins, open-source components) remain subject to their own licences; we will flag significant licence terms where relevant. Materials you provide remain yours, and you warrant you have the rights to use them.

Warranties and liability

We deliver services with reasonable skill and care. Aside from liability that cannot be limited under applicable law (including death or personal injury caused by negligence, or fraud), our total liability arising from or in connection with these terms or our services is limited to the fees you paid us for the specific project or engagement giving rise to the claim in the twelve months before the claim arose, or £500, whichever is greater—unless a separate signed agreement sets a different cap.

We are not liable for indirect or consequential loss (including loss of profit, data, or goodwill) except where such exclusion is not allowed by law. You are responsible for maintaining backups of your content where appropriate.

Confidentiality

We will treat non-public business information you share for a project as confidential and use it only to deliver the agreed work, unless you consent otherwise or we are required to disclose by law.

Ending the relationship

Either party may end a project in line with the cancellation or termination terms in your proposal or contract. Where no specific terms exist, either party may end ongoing work by reasonable written notice; you pay for work completed and committed costs up to the termination date.

Force majeure

Neither party is liable for failure or delay caused by events outside reasonable control (for example severe weather, power failure, industrial action, or failures of third-party networks), provided the affected party notifies the other and uses reasonable efforts to minimise impact.

Governing law

These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except where you are a consumer resident in another part of the UK and mandatory law gives you the right to bring proceedings in your home jurisdiction.

Changes to these terms

We may update these terms from time to time. The version on this page applies to new engagements after the “Last updated” date. Existing contracts continue under their signed terms unless we agree otherwise.

Contact

Questions about these terms: [email protected] or contact us.

These terms are intended for a small UK-based services business. They are not a substitute for advice from a solicitor on your specific situation, contracts, or liability limits.